Privacy & Cookie Policy for Toccoa Tours

Last updated: September 29, 2025

1. Introduction

Welcome to Toccoa Tours (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect information when you visit or use our website, make bookings, or otherwise interact with us.

By using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

a. Website Visitors / General Use

When you visit our site, we and our provider (Squarespace) may collect certain information about you automatically, such as:

  • Browser, device, IP address

  • Pages you visit, how you navigate the site, click behavior, timestamps

  • Referring website or previous page (if any)
    This data is used to run and improve the site, enhance security, track site usage, etc.

b. Forms & Inquiries

If you submit a form (contact, inquiry, quote request), we may collect:

  • Name

  • Email address

  • Phone number

  • Message contents or additional fields you fill out
    We store this data to respond to your requests and maintain records of communications.
    We may share this with Squarespace (or your chosen form-storage provider) and any integrations you use (e.g. Zapier).

c. Booking & Purchases

If you book travel services, tours, accommodations, etc., we collect information needed to fulfill the booking:

  • Name, contact info

  • Billing and payment information

  • Travel preferences or details (dates, destinations, special requests)

  • Passport or identification details (if required)

  • Any uploaded documents (e.g. scans)
    We share this data with service providers, vendors, or agencies required to fulfill your booking (hotels, airlines, etc.).
    We also rely on payment processors or gateways; in many cases, your financial data is handled externally by those processors.
    (This is drawn from Squarespace’s “for customers / purchase” sample) Squarespace Help

d. Member / Account Data (if applicable)

If your site allows users to create accounts or memberships, we may additionally collect:

  • Account login information

  • Subscription or membership status

  • Order history associated with your account
    (This is similar to the “customer accounts” sample) Squarespace Help

e. Email & Marketing

If you subscribe to marketing emails or newsletters:

  • You will receive such emails only if you’ve opted in

  • You can unsubscribe anytime via a link in the email

  • We share contact info with our email marketing provider (e.g. Squarespace Email Campaigns, Mailchimp) to send these emails on our behalf

We also send essential emails about bookings, account, or service updates (these can’t be unsubscribed).

3. Cookies & Tracking Technologies

We use cookies and similar technologies. Some of these are strictly necessary, others are “analytics/performance” cookies that help us understand site traffic, usage patterns, and improve the experience.
You may see a cookie banner or notice on the site; non-essential cookies may only be set after your consent.

4. Sharing & Third Parties

We sometimes share user data under these circumstances:

  • With service providers or vendors (e.g. hotels, transport companies, tour operators) to deliver your booked services

  • With our payment processors (e.g. Ticket Tailor, PayPal) — so financial data is handled in accordance with their privacy policies

  • For fraud detection or security purposes

  • With platform providers (Squarespace, analytics providers) to operate the website

  • If required by law, regulation, or legal processes

When we do share, we take steps to ensure those parties handle the data responsibly.

5. Security

We adopt reasonable security measures (encryption, access controls, data minimization) to protect your personal data. However, no method is 100% secure, so we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your jurisdiction (e.g. if you are in the EU, UK, California, etc.), you may have rights such as:

  • Access your data

  • Correct or update your data

  • Delete your data / request erasure

  • Object to processing or restrict usage

  • Withdraw consent (for marketing or cookies)

  • Portability of your data

To exercise any right, contact us at [email address / contact form].

7. Retention

We retain your personal data only as long as necessary for the purposes outlined (recordkeeping, legal obligations, servicing your bookings) or as required by law. Afterward, it is securely deleted or anonymized.

8. International Transfers

Because we may operate or host data across borders (or work with providers in other countries), your data may be transferred internationally. When that happens, we apply safeguards (e.g. standard contractual clauses, secure transfer mechanisms) to protect your data.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or other local minimum). If we learn we have collected information from children below that age without consent, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this privacy policy periodically. We will post the “Last updated” date at the top and may notify users of significant changes.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact:
Toccoa Tours
info@toccoatours.com